If you lose your physical Shipt card, your physical or digital Shipt card malfunctions, or you're otherwise unable to pay for an order that requires in-store payment, you can be reimbursed if you use your personal, non-EBT card to pay for an order.*
*Note: Shipt does not offer reimbursement for expenses incurred while shopping or delivering including, but not limited to, gas, parking fees, parking tickets, or tolls. Consult with a tax professional to see if those expenses can be written off on your taxes. Shipt will not reimburse you if you use an EBT card as an in-store payment method.
Reimbursement Request Process
To submit a reimbursement request, click here.
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Include the following information with your request:
- Shopper ID (found in the Account section of the shopper app)
- Order number for which you are requesting and amount of requested reimbursement.
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Photo of the full receipt that includes the entire order, including the portion of the receipt with all of the payment details such as the payment method and last 4 digits of the card used unless the order was paid for with cash. If we cannot verify the receipt with the payment listed, we won’t be able to reimburse you.
- Hold onto the receipt for orders in which you are requesting reimbursement until your request has been processed.
- Once the reimbursement form has been submitted, you will not receive a confirmation email.
The total reimbursement request should be less than $500 for all submitted orders per pay period. Approval from Shipt HQ or the shopper pay team is required to process a request for more than $500. You will need approval by either calling into HQ or emailing shopperpay@shipt.com before you can fill out the reimbursement request.
Shoppers can be reimbursed on pre-paid orders as a one time only courtesy. Afterwards, it will be denied.
If you submitted a reimbursement request and it was approved, the Shopper Pay team will reimburse you based on the following schedule:
- If you submit your reimbursement request between midnight on Thursday and 11:59 p.m. on Sunday, the reimbursement amount will be in your account by end of day Wednesday.
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If you submitted your request between midnight on Monday and 11:59 p.m. on Wednesday, the reimbursement amount will be in your account as a separate deposit by the end of day Friday.
- If you do not receive your reimbursement within the expected timeframe, email our Shopper Pay team at shopperpay@shipt.com for assistance.